Frequently Asked Questions
Your Queries, Our Answers
What’s the estimated delivery timeframe for my order?
Orders are generally shipped using FedEx within 6-10 business days (Monday – Friday).
Handling time: 3-5 business days (Monday – Friday).
Transit time: 3-5 business days (Monday – Friday).
Are your sizes based on inches or centimeters for measurement?
Our sizing options cater to both inches and centimeters for your convenience. We encourage you to consult our size guide as a point of reference.
How can I make a payment for my order?
For your convenience, SuperStar Jackets accepts payments through various methods, including PayPal.
Is online shopping a secure option with SuperStar Jackets?
Absolutely, we are dedicated to providing outstanding customer support, employing premium materials, and delivering top-tier services to our valued patrons.
How can I monitor the progress of my order?
Following the shipment of your order, you will receive an email notification containing tracking information. You can easily track your order by visiting our website and accessing the tracking page.
Do you provide international shipping services?
Indeed, we take pride in offering international shipping services, ensuring our products adhere to stringent global quality standards.
Is it obligatory to create an account when placing an order?
Creating an account is optional; you can also proceed with placing an order as a guest if you prefer.
How can I cancel or modify my order?
Feel free to reach out to us via email or contact our customer support for any inquiries related to changes in size, cancellations, or adjustments to your order. Please bear in mind that modifications can only be made prior to the product’s shipment; once it’s shipped, we are unable to make any alterations.
Address: 1351 Konihowski Road, SasKatoon, S7S 1L5, SasKatchewan, Canada
E-mail: info@SuperStarJackets.co.uk
Contact Form: www.SuperStarJackets.com/contact-us/
Phone number: +1 949-821-3382
Opening hours:
Monday – Friday:
Timing:
09:00 – 17:00