Returns, Refunds & Exchange Policy
Super Star Jackets

At Super Star Jackets, customer satisfaction is at the heart of everything we do. If something isn’t quite right with your order, we’ve designed a flexible and transparent return, refund, and exchange policy to assist you.

1. Return & Exchange Eligibility

You may request a return or exchange within 30 days from the delivery date.
Items must be:

  • Unused and in original condition

  • Unwashed and unworn

  • Accompanied by original tags and packaging

2. How to Start a Return or Exchange

To begin the return or exchange process, please email us within 24 hours of noticing any issue.

Email: info@superstarjackets.co.uk

Include the following in your email:

  • Your order number

  • A brief explanation of the reason

  • Clear photos of the item (if applicable)

Our support team will respond within 24 hours with next steps and return instructions.

Once we receive and inspect your item, we’ll process the refund or exchange within 5 business days.

3. Refunds

Once your returned item passes inspection:

  • A full refund will be issued to your original payment method within 5 business days

  • No restocking fees

  • No deductions on original shipping charges

  • A confirmation email will be sent when your refund is processed

4. Damaged, Defective or Incorrect Item

If you receive a product that is:

  • Damaged or defective

  • Incorrect in size or design compared to your order

Please email us within 24 hours with:

  • Your order number

  • Clear images of the issue

  • A short description

We will resolve the problem with either a replacement or full refund, depending on availability.

5. Size Issues

If your jacket doesn’t fit:

  • You may request a size exchange within the 30-day return period (stock permitting)

  • The product must be unused and in its original condition

  • If the requested size is out of stock, we’ll issue a full refund

6. Order Cancellations

Orders can be canceled within 24 hours of placement for a full refund.
After 24 hours, your order may already be under processing or shipped, and cancellation may no longer be possible.

7. Return Shipping Costs

  • We cover return shipping if the item is defective or incorrect

  • For regular returns (e.g., size or style change), the customer is responsible for return shipping

8. Important Conditions

  • All returns are subject to inspection

  • Items that are worn, damaged, or missing original tags will be rejected

  • We reserve the right to refuse any return that doesn’t meet policy requirements

9. Customer Support

For any questions about your order, returns, or shipping, please contact us:

Address: 2600 Cortez Dr 8204, Santa Clara, CA, California 95051, USA
Email: info@superstarjackets.co.uk
Phone: +1 949-821-3382
Contact Form: https://superstarjackets.co.uk/pages/contact-us

Support Hours:
Monday to Friday – 9:00 AM to 5:00 PM (Pacific Time)