Shipping Policy – Super Star Jackets

At Super Star Jackets, we are committed to delivering your orders safely, efficiently, and on time. Our streamlined shipping process ensures that you enjoy a smooth shopping experience from checkout to delivery. Please review the details of our shipping policy below.

1. Shipping Fees

We proudly offer complimentary standard shipping on all orders—worldwide. No surprises or hidden costs — the amount you see at checkout is all you pay.

2. Order Processing & Delivery Timeframes

We prepare and dispatch all orders with care to ensure top-notch service and timely delivery.

  • Processing Time:
    Orders are packed and dispatched within 4–6 business days (Monday to Friday).

  • Shipping Duration:
    Once dispatched, delivery typically takes 8–10 business days, depending on the destination and local postal services.

  • Total Delivery Window:
    You can expect your order to arrive within 12–16 business days from the date of payment confirmation.

  • Note: Orders confirmed before 3:00 PM Pacific Time (PT) are processed the same business day. Orders received after this time are handled on the next business day.

3. Delivery Partners

We work with trusted global shipping carriers to ensure secure and timely delivery:

  • USPS

  • UPS

  • DHL

  • Royal Mail (UK Orders)

Once your order is shipped, we will send a tracking number to your email so you can monitor your shipment in real-time.

4. Address Accuracy

To avoid shipment issues, please ensure your delivery address is accurate and complete at checkout.

We cannot be held responsible for delays, returns, or delivery failures resulting from incorrect or incomplete address entries provided by the customer.

5. Regional Shipping Limitations

Certain geographic regions may be subject to shipping restrictions based on courier availability or customs regulations. If we are unable to ship to your location, we’ll notify you promptly with alternatives or issue a full refund.

6. Shipping Delays or Issues

Delays can occasionally occur due to external factors such as customs clearance, severe weather, or courier disruptions.

If you encounter any delivery-related problems:

Email us at info@superstarjackets.co.uk
Call us at +1 949-821-3382
Please include your order number and tracking information, if available. Our support team will respond promptly to assist you.

7. Customer Support

Our dedicated customer care team is here to help with any shipping or return inquiries.

Contact Information:

Business Hours:
Monday to Friday – 9:00 AM to 5:00 PM (Pacific Time)